Summary

An energetic Industrial Engineer with over 15 years of experience in diverse work environments.  Expertise in designing and implementing quality improvement and process automation solutions that achieve operational excellence.  Recognized as an innovative professional with strong skills in analyzing, communicating and complex problem solving in fast paced environments. Solutions-driven visionary with the ability to motivate high levels of performance by others.  Proven track record of building and managing teams that consistently meet desired objectives.  Key competencies include:

Process Automations	Business Process Improvement	Logistics Management
Strategic Thinking	IT Infrastructure and Support	Root Cause Analysis
Project Management	Information Management	Fluent in Arabic / English

                                    Professional Experience

Quality Improvement

·          Designed a complerensive dispatch and track system that resulted in an increasing the number of dispatched therapist visits from 30 to 72 per week.

·          Used root cause analysis to identify areas for improvement in the origin international operation where a solution was developed that eliminated two duplicate clerical positions.

·          Used 80/20 method to identify drivers that needed the most help and retrained them on the methods which improved the district ranking on this element.

·          Performed 22 regulatory compliance audits on 14 international operations in the district in 2009 resulting in a 93% score (highest in the region) on the district international assessment.

·          Used Quality Improvement Process (QIP) to work with the most help needed hub operations on Origin Scan resulting the district achieve its goal on package visibility 8 out of 12 times in 2008.

·          Provided 24 hours technical support including Network, PC, and in-house software support; escalation of technical problem and, end-user communication.

·          Reduced shelf inventory of computer equipment by 35% which reduced amount of storage needed.

·          Ran a successful Sonic Drive-in fast-food restaurant business for seven years.

Business Automation

·          Completed a billing process improvement case study with recommendations that would increase billing efficiency and visibility and would save the client $150,000 a year.

·          Designed an automated solution that identified and tracked delivery exceptions for the district and resulted in the district achieving its accuracy goal for the first time.

·          Designed and implemented a solution that allowed field operators to identify delivery errors quicker thus reducing customer claims while increasing accuracy of internal control.

Project Management

·          Worked as member of Re-engineering team that worked on process mapping and automations to collapse 7 district call support centers into one regional support center.

·          Created and used Master Operating Plans (MOP) and Special Operating Plans (SOP) to manage timely deployment of 1200 DIAD IV (driver data collectors) in 23 package operations prior to Christmas peak season.

·          Deployed electronic dimentionalizer system to scan and capture packages weight and dimensions as they enter through overhead doors; system provided recaptured revenue of $500 per door per sort.

·          Managed planning, design, test and deployment phases of the first district internal web site and applications which resulted in a 50% reduction of paper communication.

People Development

·           Trained 116 Operation Management Specialists on the use of technology in their operations

·          Interviewed, hired, and supervised technicians team of 18, enabling a 24/7 support of 1000 users and 15 servers.

Education

Bachelor of Science in Engineering Technology, University of Houston Downtown

Major- Electrical/Electronic Design, Minor- Computer Science

Graduate course work, University of Houston Clear Lake